Combustibles Victoria S.A. (ComVicSA) is a prestigious and recognized domestic gas distribution company, located in Ciudad Victoria (Tamaulipas-México). It has a staff of 900 employees working in 29 offices (including plants and gas stations) in the States of Tamaulipas, San Luis Potosí, Veracruz and Coahuila.
Instan-t: an ideal instant messaging solution
ComVicSA chose Instan-t as its instant messaging solution, taking into account different aspects of the product.
Unlike other enterprise instant messaging solutions, Instan-t's Premium Collaborative Edition made ComVicSA possible to establish an integrated and complete communication, in addition to the interoperability with Public IM Networks. "We needed to keep our communication with both clients and suppliers; for that reason, to keep using MSN was essential to us", (System Department - ComVicSA). "Our contact with them is still the same, and we also solved a security problem, as we have a private and secure instant messaging network".
At the same time, the language was a decisive factor when deciding on Instan-t. "We really appreciate that the company that provides us with this particular software was able to give us an appropriate support in our same language. It is an extraordinary advantage".
The first step was to download the free trial and experience Instan-t's private network features. The process of incorporating the software was very simple. ComVicSA used its own intranet to publish the installer. The company sent an email to its team members, requesting that they download and install the software. "The technical support team helped us using remote desktop assistance. For that reason, we started using Instan-t just one week after we acquired the software. It was very easy to manage the IM network from the administration console, using for instance the feature of adding specific users to a contact list; it made us save a lot of time", said System Department of ComVicSA..