Overview
WebAxis
Pty Ltd. is an Australian based web and multimedia development
company founded in February 2000. Over the past four years
it has worked extensively on providing website design, complex
3D multimedia and software development projects.
In addition to website design, WebAxis provides a range of
services including ongoing marketing of sites, maintenance
and database management. It also offers consulting and development
of web sites using the most popular web scripting languages.
Using Instan-t's enterprise IM
Real-presence provided by an instant-messaging
product such as Instan-t is an essential necessity for WebAxis
due to its online product and international outreach. “We
depend entirely on IM as our clients and staff are internationally
based”, states Charlie Chandra, one of the directors
of the company.
Chandra explains that the company has benefited
from using the Instan-t enterprise IM because each conversation
carried out with clients and staff can be tracked, so that
previous ones can be checked. In addition, Webaxis has exploited
the online presentation features available in the Collaborative
edition of Instan-t, which has enabled the company to use
Instan-t for training purposes. Chandra emphasizes the excellent
customer and technical support with speedy response and
feedback received from Interactive Networks.
Instan-t has enabled Webaxis to improve
the relationship with its 200 customers, while at the same
time reducing communication costs, because staff doesn’t
have to be on the phone all day and can instead use Instan-t
for a quick chat. “Any company that deals with clients
and suppliers overseas could benefit with a private IM solution
like Instan-t”, concludes Chandra.
